General terms and conditions

This site is owned and operated by Namexpo. If you have any questions about these terms or comments/complaints on or about our website, you can reach us by email at info@nam-expo.com or call us on +32 9 336 74 01.

(The Grass Company, Heidestraat 9, 9820 Merelbeke, BE0881.213.623)

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Namexpo. Any use of this website or its contents, including copying or storing it in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Namexpo.

Accuracy of the content

Namexpo has taken every care in preparing the content of this website, in particular to ensure that the prices quoted are correct at the time of going to press and that all products are fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices quoted on this website. All prices are shown inclusive of VAT unless otherwise stated. Sizes quoted are approximate only. We have made every effort to ensure that the colours of our products that appear on the website are accurate. However, the actual colours you see will depend on your monitor/screen and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the fullest extent permitted by applicable law, Namexpo disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Namexpo will not be liable to any person for any loss or damage which may arise from the use of the information on this website.

Damage to your computer

Namexpo endeavours to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or websites accessible through our website will not cause damage to your computer. It is your responsibility to ensure that the correct equipment is available to enable you to use the website to its full potential. Namexpo will not be liable to any person for any loss or damage which may occur to computer equipment as a result of using this website.

Password/ Account Security

You are responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account. Namexpo will not be liable to any person for any loss or damage that may arise from your failure to protect your password or account.

Availability

All goods are subject to availability and are out of stock. We will inform you as soon as possible if the goods you ordered are not available.

Order errors

You are able to correct errors regarding your order up until the point where you click on 'order', the final page of our ordering process.

After receipt of payment the carpet will be prepared, the order can no longer be changed at this time.

Acknowledgement and acceptance of your order

If you have entered your e-mail address, we will keep you informed by e-mail. We will confirm receipt of your order as soon as possible. Our acceptance of your order will take place after the ordered product(s) have been sent.

Delays

Occasionally, the production of your carpet may be delayed. This can be for a variety of reasons, such as import delays or higher than expected demand. We will of course do everything in our power to keep you informed of this.

Right of withdrawal

In the context of online sales, you retain the legal right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the respective amount. Only the costs for returning from your home to the webshop are at your own expense. If you make use of your right of withdrawal, the product with all delivered accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur.

To exercise this right, you can contact us via info@nam-expo.com . We will then refund the order amount due within 14 days after notification of your return.

Complaints

Complaints about the performance of the agreement must be submitted fully and clearly described within 1 month after the consumer has discovered the defects. Complaints submitted will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, we will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer. If the complaint cannot be resolved by mutual agreement, the dispute can be reported via the European ODR platform (https://ec.europa.eu/odr)

Links to other websites

We have placed links on this website to other websites that we think may be of interest to you. However, we have no control over their content. Namexpo cannot be held liable for the use of these websites.

Changes to legal notices

We reserve the right to change these terms from time to time.